Refund policy
Returns and Refunds
We want you to be happy with your purchase from Little Firsts™.
We offer a 30-day return period, which means you have 30 days after receiving your order to request a return.
To request a return, please contact us at support@littlefirsts.store.
Do not send any item back before contacting us. If your return is approved, we will provide instructions explaining where and how the item should be returned. Items returned without prior authorization may not be accepted.
For standard change-of-mind returns, the item should be returned in substantially the same condition in which it was received, together with any original packaging where reasonably possible. Proof of purchase may be required.
Customers may be responsible for return shipping costs for change-of-mind returns unless otherwise stated. If the item is defective, damaged, or incorrect, Little Firsts™ will provide an appropriate solution at no additional cost to you.
Once a return has been approved, please follow the return instructions provided by our support team.
Damaged, defective, or incorrect items
Please inspect your order after delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as reasonably possible at support@littlefirsts.store.
We may ask you to provide photographs or other reasonable evidence so we can verify the issue and resolve it quickly.
Depending on the circumstances, we may offer a replacement, reshipment, partial refund, or full refund.
You will not be required to pay return shipping costs where the product was damaged, defective, or incorrectly supplied by us.
Non-returnable items
Certain products may not be eligible for return where required for health, hygiene, safety, or legal reasons, or where the product has been personalized specifically for you.
Gift cards are non-returnable and non-refundable except where required by law.
Discounted or sale-priced products remain eligible for our normal return policy unless specifically stated otherwise before purchase.
Exchanges
If you would like a different product, size, color, or variation, please contact us first.
Where appropriate, the quickest option may be to return the original product and place a new order once your return has been approved.
Refunds
Once we receive and review an approved return, we will notify you whether the refund has been approved.
If approved, the refund will normally be issued to your original payment method within 10 business days.
Your bank or card provider may require additional time to process and display the refund after we issue it.
If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@littlefirsts.store.
Original expedited, express, or other premium shipping charges are generally non-refundable unless the refund relates to an error on our part or applicable law requires otherwise.
Order cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
Because orders may enter processing shortly after they are placed, we cannot guarantee that an order can be changed or cancelled once fulfillment has begun.
If the order has already been shipped, our normal return policy will apply.
Contact
For questions about returns or refunds, please contact:
Little Firsts™
Operated by Nevok Creations LLC
Email: support@littlefirsts.store